TruVoice for customer experience
keep and grow more customers
NPS and other baseline customer satisfaction scores won’t tell you how to keep or expand your customers. If you want to significantly reduce churn and drive revenue growth, you need a continuous flow of insights throughout the customer experience.
With TruVoice, you’ll receive automated, detailed customer feedback so you can identify and save at-risk accounts, grow customer revenue, and strengthen customer relationships.
uncover experience blind spots
Customer success is really re-selling. You must constantly win back your customers’ business. But without detailed insight into how your customers perceive their experience with your team and the value of your solution, you won’t know how to keep their business.
With TruVoice, you get detailed feedback to help uncover blind spots and missteps in your customer experience. You can also provide your account team with just-in-time coaching based on those insights to prevent churn, strengthen relationships, and grow account revenue.
develop the right skills
Did you know that organizations that customers viewed as a trusted advisor are 86 percent more likely to win an upsell opportunity? Your service reps can greatly impact retention and expansion, but they must be equipped with the right skills to drive better experiences.
With TruVoice, you can measure, monitor, and train each service rep on the eight key skills that matter most to your customers.
manage project success
accelerate change and adoption
deliver sustained value
deliver compelling communication
demonstrate business results
identify new opportunities
manage competing interests
resolve concerns responsively
inform customer experience initiatives
Your customers will tell you what it takes to keep their business. With TruVoice, you can easily share insights with your stakeholders through built-in, one-click reports and dashboards. You can use this feedback to inform your customer experience strategy, expand your accounts, and reduce churn.
measure, monitor, and modify the customer experience
remediate service issues in real time
TruVoice provides in-depth insight into how your customer experience is impacting unwanted churn. As your customers provide detailed feedback, TruVoice delivers just-in-time, science-backed coaching content and recommendations to help your account teams quickly find and fix any blind spots in the customer relationship.
create better customer relationships
With TruVoice, you’ll receive a continuous, stream of customer feedback that gives clarity into how you can provide the best service to your customers.
You can leverage this insight to:
- Create better customer experiences
- Identify at-risk accounts early
- Grow existing account revenue
- Have impactful business reviews
- Improve renewal rates