TruVoice for customer experience
see the retention reality beyond NPS
NPS and other baseline customer satisfaction scores won’t tell you how to keep or expand your customers. If you want to significantly reduce churn and drive revenue growth, you need a continuous flow of insights throughout the customer experience.
With TruVoice, you’ll receive automated, detailed customer feedback so you can identify and save at-risk accounts, grow customer revenue, and strengthen customer relationships.
uncover experience blind spots
Customer success is really re-selling. You must constantly win their business. But without detailed insight into how your customers perceive their experience with your team and the value of your solution, you won’t know what adjustments to keep their business.
TruVoice provides detailed feedback to help uncover blind spots and missteps in your customer experience. You can also provide your account team with just-in-time coaching based on those insights to prevent churn, strengthen relationships, and grow account revenue.
measure, monitor, and modify your customers’ journey
inform customer experience initiatives
Your customers will tell you what it takes to keep their business. With TruVoice, you can easily share insights with your stakeholders through built-in, one-click reports and dashboards. You can use this feedback to inform your customer experience strategy, expand your accounts, and reduce churn.
remediate service issues in real time
TruVoice provides in-depth insight into how your customer experience is impacting unwanted churn. As your customers provide detailed feedback, TruVoice delivers just-in-time, science-backed coaching content and recommendations to help your account teams quickly find and fix any blind spots in the customer relationship.
keep and grow customer relationships
With TruVoice, you’ll receive a continuous, stream of customer feedback that gives clarity into how you can provide the best service to your customers.
You can leverage this insight to:
- Create better customer experiences
- Identify at-risk accounts early
- Grow existing account revenue
- Have impactful business reviews
- Improve renewal rates